Refund & Cancellation Policy
Last updated: 18 May 2026
1. Free Plan
ShopNeeti's core features are free with no limits. There is nothing to refund for the free plan. You can stop using ShopNeeti at any time without any charges.
2. Paid Plan Subscriptions
Monthly Plans
- You can cancel your monthly subscription at any time.
- Upon cancellation, you will continue to have access to paid features until the end of your current billing period.
- After the billing period ends, your account will automatically downgrade to the free plan.
- No refund is provided for partial months.
Annual Plans
- Annual plans are billed upfront for the full year.
- You can cancel within 7 days of purchase for a full refund, provided you have not used the premium features extensively.
- After 7 days, no refund is available for annual plans. You will continue to have access until the plan expires.
3. How to Request a Refund
To request a refund, contact us within the eligible period:
- WhatsApp: +91 93510 09925
- Email: support@shopneeti.in
Include your registered phone number and the reason for the refund request.
4. Refund Processing
- Approved refunds will be processed within 5-7 business days.
- Refunds will be credited to the original payment method (UPI, bank account, or card).
- You will receive a confirmation via SMS/WhatsApp once the refund is initiated.
5. Non-Refundable Situations
- Monthly plans after the billing period has started
- Annual plans after 7 days of purchase
- Accounts terminated for Terms of Service violations
- Duplicate payments (contact us — we will resolve these immediately)
6. Downgrade to Free
When a paid plan expires or is cancelled, your account downgrades to the free plan. Your data is NOT deleted. All your invoices, inventory, and customer records remain intact. You only lose access to premium features (extra templates, multi-user, etc.).
7. Contact
For refund requests or billing questions:
Phone/WhatsApp: +91 93510 09925
Email: support@shopneeti.in